FAQs

We offer three services: Qatar, Dubai/GCC, and Personal Shopping. Each follows a separate fulfilment, delivery, and payment process designed to meet different customer needs.

Qatar refers to products stocked locally within Qatar and fulfilled through our local inventory. Orders are delivered same-day or next business day, depending on confirmation time and location.

Dubai/GCC refers to products fulfilled from our international inventory, offering access to a wider global selection. This service is available for customers in Qatar, UAE, GCC countries, and worldwide.

Personal Shopping is our dedicated service for clients looking to source a specific product. Simply get in touch with our customer care team via WhatsApp, share what you are looking for, and we will handle everything — from sourcing to delivery. Payment is via Bank Transfer only, and if we are unable to source the product, a full refund is issued with no deductions.

Qatar focuses on fast local delivery from in-stock inventory. Dubai/GCC focuses on global access and a wider product selection. Personal Shopping is a dedicated sourcing service for specific products requested by the customer, handled personally by our team.

No. Products are assigned to specific services depending on availability and sourcing. Personal Shopping requests are assessed individually based on what the customer is looking for.

For Qatar and Dubai/GCC, all orders are strictly limited to products listed on our website. For Personal Shopping, you may contact our team via WhatsApp with your request and we will advise on availability.

No. Each service follows a different fulfilment process and must be placed as a separate order.

This ensures accurate delivery timelines, proper payment handling, and smooth fulfilment for each service type.

The system will not allow it. You will need to complete one order before placing another.

No. Once an order is placed, the selected service cannot be changed.

Orders can only be modified or cancelled before confirmation. Once processing begins, changes are not possible.

Yes. Customers in Qatar can place orders for Qatar, Dubai/GCC, and Personal Shopping as separate transactions.

Orders under the Qatar service are delivered same-day or next business day, depending on confirmation time and location.

Premium delivery typically takes 1 to 2 working days. Other shipping options may take longer depending on the selected service.

Qatar service: Cash on Delivery and Bank Transfer. Dubai/GCC and Personal Shopping: Bank Transfer only.

No. The Qatar service is available only within Qatar.

UAE customers can place orders through Dubai/GCC and Personal Shopping.

Delivery is typically completed same-day or next business day across all Emirates, depending on confirmation time and location.

Dubai/GCC orders: Cash on Delivery and Bank Transfer. Personal Shopping: Bank Transfer only.

Yes. Customers across the GCC and worldwide can place orders through Dubai/GCC and Personal Shopping.

No. Cash on Delivery is not available outside the UAE.

Premium: 1 to 2 working days across all GCC countries. Parcel Express: 3 to 4 working days for selected GCC countries. Standard Economy: 6 to 7 working days for selected GCC countries.

Delivery timelines start after order confirmation and are calculated in working days only.

Yes. Tracking details are shared once your order is dispatched.

Delivery timelines are estimates based on confirmation time, destination, and courier operations. We communicate any changes promptly.

If delays occur, our support team will contact you with updates and revised timelines.

Damaged items must be reported within 24 hours of delivery with clear photos sent to our team via WhatsApp.

Different services and destinations follow different fulfilment and courier requirements, which determine the available payment methods for each.

Yes. All transactions are handled securely and customer data is protected in accordance with our privacy standards.

Yes, as long as valid proof of payment is provided for verification.

Bank Transfer orders are confirmed after payment verification. Cash on Delivery orders are confirmed after scheduling is completed.

Yes. Qatar service refunds are handled at the time of collection or delivery. Dubai/GCC refunds are processed after the returned item is received and inspected.

Approved refunds are processed within 10 business days. Your bank may take additional time to reflect the amount.

No. Shipping charges are non-refundable.

Used, worn, damaged, or non-compliant items are not eligible for return. Watches are strictly non-returnable under any circumstances.

Contact our customer care team via WhatsApp with your product request — including the style, size, and any specific preferences. Our team will confirm availability and share all details before any payment is taken.

Personal Shopping orders are typically delivered within 15 to 18 working days from the date of confirmed payment.

Payment is collected in full via Bank Transfer only, after availability has been confirmed by our team. Sourcing begins only once payment is received.

Personal Shopping orders can only be cancelled before processing begins. Once sourcing has started, cancellation is not possible.

If we are unable to source the product you requested, a full refund will be issued promptly — no deductions and no delays.

Yes. Customers can view real product visuals on our TikTok and Instagram pages.

Yes. What you see is what you receive.

Images may be lightly edited for lighting and clarity, but the product's colour, shape, size, and design are never altered.

For selected products, you may contact us via WhatsApp to request additional visuals, subject to availability.

Order updates are shared via WhatsApp and email throughout the process.

Yes. All customer support is managed from Qatar and is available for both Qatar and Dubai/GCC customers.

Contact our support team via WhatsApp for product details, sizing guidance, service clarification, or to initiate a Personal Shopping request.