Refund Policy

Return and Exchange Policy

At QatarShoes, we aim to make your shopping experience as smooth as possible. Below is our comprehensive return and exchange policy:

Main Return Policy (Qatar Orders)

You may return or exchange your order while our delivery person is still at your door. You can inspect the product upon delivery, and if you are not satisfied, you can return it and pay only the delivery fee. However, once the delivery person has left, we do not accept returns or offer refunds for any reason.

For size exchanges, you have three days from the date of purchase to request a different size. Please note, you will be responsible for an additional delivery fee.

30-Day Return Policy (International Orders)

We also offer a 30-day return policy, which means you have 30 days from the day you receive your item to request a return. To be eligible:

  • Items must be in the same condition as received—unworn, unused, with tags, and in their original packaging.
  • You’ll need the receipt or proof of purchase.

To start a return, contact us at qatarshoes@icloud.com. Please note that all returns should be sent to the following address: [INSERT RETURN ADDRESS].

Once your return is approved, we will send you a return shipping label and detailed instructions. Any items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at qatarshoes@icloud.com, and we will work quickly to resolve the issue.

Exceptions / Non-returnable Items

Certain items are not eligible for returns:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you are unsure about your item’s return eligibility.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to exchange an item is to return the original, and once accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. The item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll need the receipt or proof of purchase.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at qatarshoes@icloud.com.

Thank you for shopping with us!

The QatarShoes Team