We want every purchase to be right. If something is not, we are here to make it easy.
In the event that an item arrives incorrect, damaged, or with a defect attributable to QTRSHOE:
For returns not resulting from an error on our part:
The following are considered final sale and are not eligible for return or refund under any circumstances:
هل تحتاج مساعدة في طلب، توصيل، إرجاع، أو استفتسارات أخرى؟ املأ النموذج وسيتواصل معك فريقنا في أقرب وقت ممكن.
At Qtrshoe, we handle returns and refunds in a clear and fair manner. Eligibility depends on the service selected and the condition of the item.
• Returns are accepted within 10 days from the delivery date
• Items must be unused, unworn, and returned in original packaging
If the issue is from Qtrshoe’s side (wrong item, defect, or order error)
• Full refund will be issued
• Delivery fees will be covered by Qtrshoe
If the return is from the customer’s side (size issue, preference, or change of mind)
• Return is accepted
• Delivery fees are non-refundable
• Any return shipping or collection cost, if applicable, is the customer’s responsibility
• Returns are accepted for eligible items only
• Items must be unused, unworn, and returned in original packaging
If the issue is from Qtrshoe’s side (wrong item or manufacturing defect)
• Full refund will be issued
• Return shipping costs will be covered by Qtrshoe
If the return is from the customer’s side (size issue, preference, or change of mind)
• Return is accepted
• Shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility
The following items are not eligible for return or refund:
• Watches
• Used or worn items
• Items returned without original packaging or with missing accessories
• Refunds are processed after the returned item is received and inspected
• Approved refunds are issued to the original payment method
• Processing timelines may vary depending on the payment provider
